We assure you that all products sold on WOWShop.Pk is brand new. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.
We will pay standard delivery charges if your received product is not as described or defective.
All customers should contact Customer Service for approval before sending anything to us before returning any item(s). WOWShop.Pk will not be responsible for returned item(s) without notifying us in advance.
You have to send the traceable shipment receipt via WhatsApp from the courier.
1. Do you have a return policy?
Yes, WOWShop.PK has a return policy under which you can return a product received by you in a damaged, Not as Described by us under some conditions.
You must notify us about the problem within 24 hours of receiving the product. There are a 48 hours return policy, which means that you can request a return of the product within 48 hours of receiving the product. The product must reach our address within a maximum of 4 working days from the date of delivery from you, and the customer is responsible for delivering the products to our address in good condition.
We will not be responsible for products that do not reach our warehouse. Always take Delivery Slip from Courier Services for the record.
To ensure your product does not get damaged during the return process and does not get lost, it is important that you return the product in its original packaging with reputed courier services. Please be sure to provide us the tracking number (Picture of Slip from Courier Services) of the returned package.
WOWShop.PK retains the right to examine whether the returned product is defective and/or damaged. In case the returned product is not defective or damaged, the customer will be informed and the product as received will be returned to the shipping address of the customer (Shipping Charges Apply).
WOWShop.PK will not be liable for the products returned by mistake. In circumstances where a product not belonging to WOWShop.PK is returned by mistake, WOWShop.PK is not accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
(PLEASE DO NOT ACCEPT IF THE FLYER IS OPEN OR SEAL IS BROKEN)(WE ARE NOT RESPONSIBLE IF YOU RECEIVED OPEN FLYER OR WITHOUT LABEL ON FLYER. Sometimes we inform our customers about a unique flyer number printed on each flyer, In this case, customer should check this number too before receiving the parcel)
Please note that a replacement is subject to the availability of stock. In case a replacement cannot be made, we will initiate a full refund according to your purchase.
If a User raises a complaint about an item:
- An Email/WhatsApp will be sent seeking/providing the following information:
- Short description of the case (A few questions will be asked to help us understand the scenario).
- The pictures/Video of the packet and product (Try to cover the sides which look tampered/damaged as per the User)
- The Return/refund will be done after investigation.
We need a un-pause video of Un-Boxing of Flyer/Carton with a Product. We need this video as proof from you, if you found Flyer is empty, the product not as described or damaged.
2. Are there specific conditions under which the product returns/replacements may be rejected?
Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:
- Request for return is made after 24 hours of receiving the product by you.
- The product is used or is not in its original condition. The product should not be washed or ironed.
- Products are returned without their original packaging, freebies, or accessories.
- The product was damaged after use/opening.
- Incidental damage due to malfunctioning of the product.
- Any consumable item which has been used or installed.
- Product with tampered or missing serial number.
- Missing manufacturer tag.
- Product quantity changed
- Users fail to provide adequate information about the case
- The user fails to provide pictures/videos of the packet and product.
- Returns without prior discussion and authorization will not be accepted.
- If items are lost during return shipping.
3. How do I return the product? Whom should I contact in such a scenario?
It's very simple; within 24 hours of receiving a product, you can request a return via different methods.
e-mail at [email protected] or call/WhatsApp us at 03-333-888-360 (9.00 a.m. to 8.00 p.m / 7 days a week).
4.Do I need to return the product in its original box/packaging?
Yes
5: Refund.
Refund is only made when the ordered product is out of Stock.
7. How to return a product:
(i) Contact us to Create a Return Request.
Call us at 03-333-888-360 to create your return request within 48 hours after receiving the product.
All customers should contact Customer Service for approval before sending anything to us before returning any item(s). WOWShop.Pk will not be responsible for returned item(s) without notifying us in advance.
(ii) Pack your product
Returned products should be well packed and include everything from the originally delivered package including price tags, labels, original packaging, freebies, and accessories.
(iii) Ship
The parcel should be sent by traceable courier delivery. You will be reimbursed for the shipping charges against the original receipt after checking the return product by our QC team.
(iv) Done
After receiving a product from you. We will immediately initiate your replacement/refund after it passes our quality evaluation.
It will take between 2 to 4 working days to send you the replacement/refund.
Our customer support team can be easily contacted for any assistance or feedback.
Mobile :03333888360 (Call/WhatsAPP/SMS)
E-Mail :[email protected]