We assure you that all products sold on WOWShop.Pk are brand new. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.
Returns including all replacements/pickups are done free of cost.
All customers should contact Customer Service for approval before sending anything to us before returning any item(s). WOWShop.Pk will not be responsible for returned item(s) without notifying us in advance.
We will arrange pickup or pay all charges of Return according Shipment Receipt.

1. Do you have a return policy?

Yes, WOWShop.PK have a return policy under which you can return a product received by you in a damaged, Not as Described from us under some conditions.

You must notify us about problem within 24 Hours of receiving the product. There is a 48 hours return policy, which means that you can request a return of the product within 48 hours of receiving the product. The product must reach to our address within a maximum of 6 working days from the date of delivery from you.

We will not be responsible for products that do not reach to our warehouse. Always take Delivery Slip from Courier Services for record.

To ensure your product does not get damaged during the return process and does not get lost, it is important that you return the product in its original packaging with Leopards Courier Services. Please be sure to provide us the tracking number (Picture of Slip from Courier Services) of the returned package.

WOWShop.PK retains the right to examine whether the returned product is defective and/or damaged. In case the returned product is not defective or damaged, the customer will be informed about the same and the product as received will be returned to the shipping address of the customer (Shipping Charges Apply).

WOWShop.PK will not be liable for the products returned by mistake. In circumstances where a product not belonging to WOWShop.PK is returned by mistake, WOWShop.PK is not accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.

(PLEASE DO NOT ACCEPT IF THE FLYER IS OPEN OR SEAL IS BROKEN)(WE ARE NOT RESPONSIBLE IF YOU RECEIVED OPEN FLYER OR WITHOUT LABEL ON FLYER)

Please note that a replacement is subject to availability of stock. In case a replacement cannot be made, we will initiate a full refund according your purchase.

If a User raises a complaint for an item:

  • An Email/WhatsApp will be sent seeking/providing following information:
  • Short description of the case (A few questions will be asked to help us understand the scenario).
  • The pictures/Video of the packet and product (Try to cover the sides which look tampered/damaged as per the User)
  • The Return/refund will be done after investigation.

We suggest you make a video of Un-packing of Flyer with Product. We need this video as a proof from you, if you found Flyer is empty or product not as described.

The replacement/refund is initiated after the originally delivered item is picked up.

2. Are there specific conditions under which the product returns/replacements may be rejected?

Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:

  1. Request for return is made after 24 hours of receiving the product by you.
  2. Product is used or is not in its original condition. The product should not be washed or ironed.
  3. Products are returned without its original packaging, freebies or accessories.
  4. Product was damaged after use/opening.
  5. Incidental damage due to malfunctioning of the product.
  6. Any consumable item which has been used or installed.
  7. Product with tampered or missing serial number.
  8. Missing manufacturer tag.
  9. Product quantity changed
  10. Users fails to provide adequate information about the case
  11. User fails to provide pictures/video of the packet and product.
  12. Returns without prior discussion and authorization will not be accepted.
  13. If items are lost during return shipping.

3. How do I return the product? Whom should I contact in such a scenario?
It's very simple; within 24 hours of receiving a product, you can request a return via different methods.
e-mail at [email protected] or call us at 03-333-888-360 (10.00 a.m. to 6.00 p.m / 7 days a week).

4.Do I need to return the product in its original box/packaging?
Yes
5. Will I have to pay any charges for the returns?
We do not charge extra for returns and all replacements/pickups by our courier partner are done free of cost. (Read full Return Policy)

6: Refund.

Refund is only made when ordered product is out of Stock.

7. In case, WOWShop.PK Courier Partner cannot collect the product that I wish to return, on which address do I need to courier it?
Once you contact our customer care centre by e-mail at [email protected], or phone at 03-333-888-360 (10.00 a.m. to 6.00 p.m. / 7 days a week), to confirm whether the product can be collected from your address or not, our customer care executive will inform you the address where you have to send the courier, in case it can't be collected from your address by our courier partner.

7. How to return a product:

(i) Contact us to Create a Return Request.
Call us at 03-333-888-360 to create your return request.
All customers should contact Customer Service for approval before sending anything to us before returning any item(s). WOWShop.Pk will not be responsible for returned item(s) without notifying us in advance.

(ii) Pack your product
Returned product should be well packed and include everything from the originally delivered package including price tags, labels, original packaging, freebies and accessories.

(iii) 'Item to be Returned' is picked up
In the rare scenario where a pickup from your doorstep cannot be done in certain areas, you can ship the product through Leopards Courier Services. (Please contact us for our address). You will be reimbursed the shipping charges against the original receipt.

(iv) Done
After receiving a product from you. We will immediately initiate your replacement/refund after it passes our quality evaluation.

It will take between 4 to 12 days to send you the replacement/refund.

Our customer support team can be easily contacted for any assistance or feedback.

Mobile :03333888360 (Call/WhatsAPP/SMS)

E-Mail :[email protected]